Restore Files inside Hyper-V guests - no files shown

[lucwuyts]

Hi,

Running version 9.5.1
When i try to restore files inside hyper-v guests, the selection console is empty.

When i mount the last backup, and mount the vhdx of this VM, i can restore these files.
Opening older backups, also shows an empty selection.

I tried this on 2 machines, with the same result.
The backups are system protection backups.

How do i proceed to find the problem?

Regards,
luc

[PCJ]

BackupAssist version 9.5.1r1(New installation no previous version or other backup software used)
OS: Windows Server 2012R2 host
The backup is a system protection backup

When i try to restore files inside hyper-v guests, the selection console is empty.

When i try and mount the backup using Hyper-V Granular Restore legacy, I get this message "cannot mount your iscsi target" even though it can see it.

Please can you advise?

Paul.

[Stuart]

Hi Luc and Paul,

Thanks for posting on our forum.

I believe what you're seeing is related to a known issue which we're expecting to fix in a maintenance (v9.5.2) release within the next week.

Unfortunately due to it being related to UI, it's not easily worked around so the only way forward for the time being is to roll the software back should you need to perform the restore.
What you'll need to do if you wish to roll back is firstly uninstall v9.5.1r1 from Control Panel > Programs and Features.
You'll be asked if you wish to keep settings, etc. through the uninstall process which is fine - keeping these won't affect anything during the downgrade.

Once you've done this; download v9.4.3 from the link below and install http://downloads.backupassist.com/9.4.3 ... _9.4.3.exe.

I'd also recommending that you subscribe to our newsletter by filling out the information required at http://www.backupassist.com/newsletter/.
This will then alert you when we have made a release of the software available for download with all the additional features and fixed issues listed as well.

[lucwuyts]

Hi Paul,

Thank you for your answer.
I was able to restore the files by mounting the virtual backup disk.

For the moment i'll wait for the update.

Regards,
Luc

[PCJ]

Hi Stuart

Thanks for the info I will wait for the update to v9.5.2 as I have no urgent need to do a restore.
I have also subscribed to your newsletter, thanks for the link.

Regards,

Paul.

[lucwuyts]

9.5.2 seems to work fine.

But this version is not in the release notes, and i did not receive a notification mail for this version.

[michael.jones]

Hmmm,

Well here is an excerpt from the release notes page, as of 1/19/2017...

https://www.backupassist.com/BackupAssist/history.html

Release Description
9.5.2
19 January 2017
Hyper-V GRC
27035 Fixed an issue introduced in 9.5.1 and 9.5.1r1 where HyperV guests were not displayed correctly in the Integrated Restore Console, preventing granular Hyper-V restores (GMC_BA-1239, GMC_BA-1240, GMC_BA-1241, GMC_BA-1242, GMC_BA-1244, GMC_BA-1245)
27005 Resolved issue preventing the Legacy Hyper-V Granular Restore tool from running properly (GMC_BA-1503)
RecoverAssist
27019 Fixed missing additional tools step in RecoverAssist Builder
UI
26650 Fixed the main Help button
9.5.1r1
28 December 2016
26976 Fixed an issue that caused mapped network drives to not appear in the Selection’s step when creating a new File Protection or File Archiving backup job.