by gsohal » Tue Feb 10, 2015 3:56 pm
Hi There
It's Gagan from the BackupAssist team. Thank you for posting on our forum.
May I ask about the type of backup job you are running?
The System Protection and File Protection backups automatically perform incremental backup. The only reason they would not is if you have changed any setting.
I would recommend submitting the diagnostic report for analysis.
To submit the diagnostic report you will need to log in BackupAssist console > Help > Feedback and Support > Contact Support.
Regards
Gagan