Jobs from previous versions on reports

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Jobs from previous versions on reports

by ktitchard » Wed Jan 28, 2015 10:08 pm

Hi

I have upgraded a customer and forgotten to de-register the computer before upgrading. Now on the reports it shows the old backups from old versions under the customers name. Please can someone help me to remove them?

Thanks
ktitchard
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Re: Jobs from previous versions on reports

by ktitchard » Mon Feb 02, 2015 10:16 pm

anyone?
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Re: Jobs from previous versions on reports

by michael.jones » Mon Feb 02, 2015 10:31 pm

Hello,

It's Michael from support. The previous jobs should be showing up in reports, this is normal.

If you would like to remove them, you can go to c:\ProgramData\BackupAssistvX\Reports and remove all the reports you don't want to be displayed,
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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Re: Jobs from previous versions on reports

by michael.jones » Mon Feb 02, 2015 11:03 pm

Hello again,

Ypu would also need stop and restart the service.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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Re: Jobs from previous versions on reports

by ktitchard » Tue Feb 03, 2015 12:03 am

Thanks for the reply

In my C:\ProgramData\BackupAssist v6 folder all I have is configuration,history and temp folders?
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Re: Jobs from previous versions on reports

by michael.jones » Tue Feb 03, 2015 2:47 am

Hello,

Thanks for getting back. You can try this:

Stop the BackupAssist Service

Go to C:\documents and settings\all users\application data (2003 or older) or c:\programdata (2008 or newer)

Rename the folder BackupAssist vX to BackupAssist vX.old

Start, and then stop the service again.

Go back to application data or program data directory and copy the jobs and configuration folders from BackupAssist vX old to the new BackupAssist vX folder that was created.

You can then start the service and see if you are still having issues
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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Re: Jobs from previous versions on reports

by ktitchard » Tue Feb 03, 2015 8:37 pm

Hi

I have 2 folders in the ProgramData folder, BackupAssist v6 and BackupAssist V8. The folder called v6 has no reports but folder v8 does. I just wanted to make sure were on the same page as I may not have given you enough information. The problem with the reports from version 6 are showing on our CMC reports.
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Re: Jobs from previous versions on reports

by Mike D » Wed Feb 04, 2015 12:03 am

I do not show that we received any information from your email. However it appears you are in the UK and since this is an issue with CMC I assume you are a reseller of our product. This means you would be a customer of Zen Software and they should be assisting you with this issue. They are contracted to support all of their customers, and they manage their own portals and CMC. You should contact them directly for further assistance. They also can deactivate keys if needed like the original issue you had.
Thank You,
Mike Deaton
BackupAssist U.S. Help Desk Team Leader
US Support Office: Louisville, KY
+812-206-4265
helpdesk@backupassist.com
www.backupassist.com
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Re: Jobs from previous versions on reports

by ktitchard » Wed Feb 04, 2015 2:35 am

Ok thanks I will contact them.
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