Using RSYNC client to connect to Deltacopy Server

This forum is no longer monitored by the BackupAssist support team, but is available to the public to use for assistance with technical issues relating to BackupAssist v5.x.x.

Re: Using RSYNC client to connect to Deltacopy Server

by Mike D » Fri Jan 08, 2010 7:36 am

Thank you, for contacting us in relation to BackupAssist. I'm one of the technical support engineers for BackupAssist.

I am sorry that you are having so many issues. I will let our management team know about the issues you had with Zen.

I would like to look into your issue with detail can you submit the system diagnostics for me to look at.

To send us diagnostic information please follow these steps:
1) Go to Contact Support (from the bottom-left corner of the console) ->Contact support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is ticked.
Thank You,
Mike Deaton
BackupAssist U.S. Help Desk Team Leader
US Support Office: Louisville, KY
User avatar
Mike D
Cortex I.T.
Posts: 261
Joined: Fri Oct 31, 2008 4:01 pm

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