Early renewal loses Upgrade Protection time

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Early renewal loses Upgrade Protection time

by astrohoof » Sat Sep 26, 2015 7:37 am

This should probably be handled by the sales department but I could not find a more appropriate forum than this one.

I was encouraged to renew early with my Upgrade Protection Plan expiring on 11th Dec 2015. My new purchase shows my new expiration date dated from my renewal date of today. So I lose 2 1/2 months of coverage!

That does not seem reasonable and must be a software problem. Will you be able to bring my concern to the attention of a person who can correct my new expiration date? Old Order #297631 New Order #3515168

Thanks, astrohoof
astrohoof
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Joined: Sat Sep 26, 2015 7:22 am

Re: Early renewal loses Upgrade Protection time

by TimN » Tue Sep 29, 2015 4:24 pm

Hi Astrohoof,

It's Tim from BackupAssist.

The sales team are currently looking into this issue.

I will provide an update once I receive feedback from the sales team.

Future sales related queries can also be directed to sales@backupassist.com

Kind regards,

Tim
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