Managed Services & BackupAssist

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Managed Services & BackupAssist

by dslee » Wed Oct 29, 2014 2:29 am

I'm an MSP, and am presently reviewing the structure of how my company provides backup services to our clients. MSP's are all about automating as much as possible, and the multisite manager product is certainly a step in the right direction.

Are there any developments in the works to integrate with RMM and PSA tools, such as Labtech and Connectwise? Yes, we can monitor event logs with Labtech and create tickets, but what we really need is tighter integration to allow for automated billing and such.


Thanks,

David
Cheers,

David Lee
DigiVie Communications
Ottawa, Canada
dslee
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Re: Managed Services & BackupAssist

by dslee » Mon Nov 03, 2014 1:33 am

bump
Cheers,

David Lee
DigiVie Communications
Ottawa, Canada
dslee
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Posts: 33
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Re: Managed Services & BackupAssist

by Michael F » Fri Nov 07, 2014 2:13 am

Hi,

Thanks for posting on our forum. I'm Michael Farquhar with the BackupAssist sales team.

At this time there are no immediate plans to do further integration of BackupAssist with RMM and RSA tools. However we are researching the possibility of integrating tighter with some RMM platforms in future releases of BackupAssist but that would be at least a year away.
Kind regards,

Michael
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Michael F
Cortex I.T.
 
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