Phase two backup problem

This forum is no longer monitored by the BackupAssist support team, but is available to the public to use for assistance with technical issues relating to BackupAssist v3.x.x

Moderators: michael.jones, casey.burns, Mike D

Phase two backup problem

Postby Pharmacal » Wed Aug 22, 2007 10:02 pm

We have recently started to have problems with the phase two portion of our backup. We have tried new tapes...updated the driver for our unit but nothing has helped. Here are two backup reports showing different errors. The second one is what I received after I updated the driver.

BackupAssist Backup Summary
---------------------------
Date performed: Monday, August 20, 2007 6:00:22 PM
Label: Monday
Job name: Default job
Backup Method: Full
Backup Mode: Overwrite
Destination: Tape - Seagate STT20000A


Checking files and directories to backup
-- All selected files and directories are available for backup


Getting snapshot of system - success.
Phase One backup operation - success.
Scanning for skipped files...
Number of open files successfully copied: 1
Number of locked files (cannot be copied): 0
Phase Two backup operation - errors occurred.

Total bytes: 4,843,445,957
Total files: 8,356
Total directories: 1,030
============================================================
BackupAssist Snapshot Manager

No local drives were selected to backup - no snapshot required.
============================================================
Phase One backup log

Backup Status
Operation: Backup
Active backup destination: Travan
Media name: "Monday (8/20/2007 18:00 Seq529)"

Backup of "F:"
Backup set #1 on media #1
Backup description: "Set created 8/20/2007 at 6:00 PM"
Backup Type: Normal

Backup started on 8/20/2007 at 6:02 PM.
Warning: The file \CHEMPAX\chempax.mdb in use - skipped.
Backup completed on 8/20/2007 at 7:39 PM.
Directories: 1030
Files: 8356
Skipped: 1
Bytes: 4,843,445,957
Time: 1 hour, 37 minutes, and 36 seconds

----------------------

Verify Status
Operation: Verify After Backup
Active backup destination: Travan

Verify of "F:"
Backup set #1 on media #1
Backup description: "Set created 8/20/2007 at 6:00 PM"
Verify started on 8/20/2007 at 7:40 PM.
Verify completed on 8/20/2007 at 9:05 PM.
Directories: 1030
Files: 8356
Different: 0
Bytes: 4,843,445,957
Time: 1 hour, 25 minutes, and 32 seconds

----------------------



============================================================
Open file report

Open files that were successfully copied:
F:\CHEMPAX\chempax.mdb


Open files that were locked (cannot be copied):
(none)
============================================================
Phase Two backup log

Backup Status
Operation: Backup
Active backup destination: Travan

Error: The device reported an error on a request to space backward by file marks.
Error reported: Hardware failure.


----------------------

And #2:

BackupAssist Backup Summary
---------------------------
Date performed: Tuesday, August 21, 2007 1:37:41 PM
Label: Tuesday
Job name: Default job
Backup Method: Full
Backup Mode: Overwrite
Destination: Tape - Seagate STT20000A


Checking files and directories to backup
-- All selected files and directories are available for backup


Getting snapshot of system - success.
Phase One backup operation - success.
Scanning for skipped files...
Number of open files successfully copied: 1
Number of locked files (cannot be copied): 0
Phase Two backup operation - errors occurred.

Total bytes: 4,843,470,113
Total files: 8,357
Total directories: 1,030
============================================================
BackupAssist Snapshot Manager

No local drives were selected to backup - no snapshot required.
============================================================
Phase One backup log

Backup Status
Operation: Backup
Active backup destination: Travan
Media name: "Tuesday (8/21/2007 13:37 Seq531)"

Backup of "F:"
Backup set #1 on media #1
Backup description: "Set created 8/21/2007 at 1:37 PM"
Backup Type: Normal

Backup started on 8/21/2007 at 1:40 PM.
Warning: The file \CHEMPAX\chempax.mdb in use - skipped.
Backup completed on 8/21/2007 at 3:05 PM.
Directories: 1030
Files: 8357
Skipped: 1
Bytes: 4,843,470,113
Time: 1 hour, 25 minutes, and 35 seconds

----------------------

Verify Status
Operation: Verify After Backup
Active backup destination: Travan

Verify of "F:"
Backup set #1 on media #1
Backup description: "Set created 8/21/2007 at 1:37 PM"
Verify started on 8/21/2007 at 3:06 PM.
Verify completed on 8/21/2007 at 4:33 PM.
Directories: 1030
Files: 8357
Different: 0
Bytes: 4,843,470,113
Time: 1 hour, 27 minutes, and 37 seconds

----------------------



============================================================
Open file report

Open files that were successfully copied:
F:\CHEMPAX\chempax.mdb


Open files that were locked (cannot be copied):
(none)
============================================================
Phase Two backup log

The backup did not run successfully (empty log file)


We have run your program for over a year without problems...this has only been happening for a few weeks.

Thanks
Mark
Pharmacal
User
 
Posts: 1
Joined: Tue Aug 07, 2007 9:13 pm

Return to Technical Support v3

Who is online

Users browsing this forum: No registered users and 1 guest

cron