Managing backup sets not working

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

Managing backup sets not working

by ctdak » Sat May 14, 2016 3:28 am

I have BA 9.2.2 and an RDX drive. Under Replication Mode Options I have "Backup with history" selected and "Keep the last 10 backups". It is ignoring the limit for backups, not deleting the oldest backup set, which requires me to manually delete the oldest backup set if I want to continue using the same disk. Why is this not working?
ctdak
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Re: Managing backup sets not working

by Stuart » Mon May 16, 2016 12:14 pm

Hi there,

It's Stuart here from the BackupAssist team, thanks for posting on the forum?

Can you outline the folder structure of the backups on your destination and how they appear?

It may be easier if you raise a support request with our team as you may need to provide environment specific details which I wouldn't advise doing over a public forum such as this.
To send us diagnostic information, please follow these steps:

1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.

5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.

Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.


Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

Browse to the following folder on the applicable path to your system:


C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)

Look for a file named BackupAssistDiagnostics.zip and send this to us directly.

If you find that this file is too large to email directly; please upload directly to our support team via http://www.backupassist.com/BackupAssis ... submit.php.
Please note that there is a 50MB file size limit. If it's larger then please let us know.
Stuart Edwards
BackupAssist Support

*Have you tried restoring from your backups lately?*
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Re: Managing backup sets not working

by ctdak » Tue May 17, 2016 9:01 am

Thanks. I'll do that.
ctdak
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Posts: 8
Joined: Tue Dec 22, 2015 5:56 am


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