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I need help to install and use the software

Posted: Tue Mar 29, 2016 8:03 pm
by willstrout
Hey there, I am Will running a business through online. I have a website ( through which I offer academic writing services for the customers. Recently, I have lost some of my data that are very important during the system format. Can I recover it? I was looking for some recovery softwares and this seems to be better. And I have read some your aids Stuart. Would you please help me whether I can recover my lost data using your software? How do I follow the instructions? I trust in you; otherwise, I will lose a good business.

It's essential for me and I hope you will help me. Thanks in advance :)

Re: I need help to install and use the software

Posted: Tue Mar 29, 2016 10:04 pm
by michael.jones

It's Michael Jones from support.

Do you have good backups, that were completed with BackupAssist?

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is ... submit.php.