Backup using data containers is 3 times slower

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

Backup using data containers is 3 times slower

by penta » Tue Mar 15, 2016 6:59 pm

I've a system protection job targetting an external USB disk.
I've tried to run the job with and without a data container.

Without the data container it takes 4 hours.
With the data container it takes 12 hours.

Is this behaviour considered as normal?

Thank you.
Nicola Marangon
Penta s.r.l.
penta
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Posts: 25
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Re: Backup using data containers is 3 times slower

by michael.jones » Wed Mar 16, 2016 3:41 am

Hello,

It's Michael from US Support.

I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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