Seed Backup Slow

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

Seed Backup Slow

by andyace » Tue Mar 08, 2016 5:25 am

Hi

I am evaluating this software
i have a 180gb MS2012r2 server on vmware 5.5 on HP Gen9 hardware with a mirrored set of disks
so far it has taken 7 hours to seed 7gb of data in 57000 files to an attached usb 2 disk is this normal?


Thanks

Andy
andyace
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Re: Seed Backup Slow

by Stuart » Tue Mar 08, 2016 8:00 am

Hi Andy,

It's Stuart here from the BackupAssist team, thanks for posting on our forum.

As with most speed issues, there are a number of environmental factors that can impact the overall speed/transfer.

Have you tried changing USB ports? Are you using encryption within your backup? What types of files are you backing up (are they singular large files or many smaller files)?

It may actually be best to raise a support query to our support team so that your configuration can be reviewed. The steps to do this are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.

Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

Browse to the following folder on the applicable path to your system:

C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)

Look for a file named BackupAssistDiagnostics.zip and send this to us directly.

If you find that this file is too large to email directly; please upload directly to our support team via http://www.backupassist.com/BackupAssis ... submit.php.
Please note that there is a 50MB file size limit. If it's larger then please let us know.
Stuart Edwards
BackupAssist Support

*Have you tried restoring from your backups lately?*
Stuart
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Re: Seed Backup Slow

by andyace » Tue Mar 08, 2016 5:36 pm

HI
No encryption
quite a lot of small files
a usb transfer to usb folder to folder out of backupassist runs at 20mb/ps
I have raised a support request as per your suggestion

Andy
andyace
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Posts: 2
Joined: Tue Mar 08, 2016 5:21 am


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