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Restore Error from NAS

Posted: Wed Mar 02, 2016 8:29 am
by markrj66

I am trying to restore some files from an image backup but am getting the following error message.

Details: Backup (VSS snapshot) not found . There are 0 snapshots on \\<backup location>.
Stack trace: at CortexIT.Restore.WinImageFileRestorer.mountAllVHDs()
at CortexIT.Restore.WinImageFileRestorer.PreRestoreHook()
at CortexIT.Restore.Restorer.Restore()
at CortexIT.BA.Restore.Progress.RestoreProgressController.StepCopy(ActivityCollection activities, Boolean skip)



Re: Restore Error from NAS

Posted: Wed Mar 02, 2016 10:07 am
by Stuart
Hi Mark,

It's Stuart here, thanks for posting on our forum.

What is the destination you're backing up to? Is it straight to the network share, or to a data container?
Can you confirm that the backup you're actually trying to restore from is present on the backup destination? To do this, please review the video we provide at

While the video is outlining how to check if it's possible to use the backup during a disaster recovery scenario - performing the same command will list all known backups on the destination you are using.
If the backup you're attempting to restore from is not listed, then this will be the reason for the issue you're seeing and unfortunately that particular backup is no longer available.