MS Exchange Mailbox .PST backup fails on version 9.2.1

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

MS Exchange Mailbox .PST backup fails on version 9.2.1

by rcaia » Sat Feb 13, 2016 2:50 am

Backup of MS Exchange mailboxes and public folders fail after upgrade to version 9.2.1. PST format - unicode PST using Outlook.

version: 9.2.1
type: Exchange Mailbox Protection
os: SBS 2008 - 64 bit
destination: folder on server hard drive

ERROR : BA1 Unhandled exception in the Backup Executor

Exception details :

System.NullReferenceException: Object reference not set to an instance of an
... object.
at CortexIT.SupportedApplications.ServerInfo.get_IsExchange2013()
at CortexIT.SupportedApplications.ServerInfo.get_DisplayName()
at CortexIT.BA.Exmerge.Exbackup.ExbackupWrapper.GetInitializedReport()
at CortexIT.BA.Exmerge.Exbackup.ExbackupWrapper.get_Reports()
... CortexIT.BA.BackupEngines.Exmerge.ExmergeEngine.StepExportMailboxesOnServer(
... ExchangeServer server, Boolean skipStep)
at CortexIT.BA.BackupEngines.Exmerge.ExmergeEngine.ExecuteWorkflow(Boolean
... skip)
at CortexIT.BA.Executor.ExecutorBase.RunEngineWorkflow(Boolean abort)


Backups worked fine prior to upgrade.
Posts: 3
Joined: Fri Jul 18, 2014 7:49 am

Re: MS Exchange Mailbox .PST backup fails on version 9.2.1

by casey.burns » Tue Feb 16, 2016 1:31 am

Hi there,

My name is Casey, and I'm with the BackupAssist team. Thanks for posting on our forum.

This is a known issue that has been raised to our development team for escalated assessment.

At the moment, anyone who is having this same problem should send in a diagnostic report to us so we can make a better assessment as to how many are affected by this problem.

To send us diagnostic information please follow these steps:

1) Go to Help (from the top-right corner of the console) -> Contact Support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

1. Go to C:\Documents and Settings\All Users\Application Data (server 2003/XP) or C:\ProgramData\ (server 2008/Vista/Win7)
2. Find the BackupAssist folder, zip up the version of the following folder: BackupAssist vX (Where X is the version that you are running)
3. Once you've zipped up all the folders needed please go to our manual submission website that will collect the data and send to us: ... submit.php.

I hope this helps, please let me know if you have anything further to add.
Kind regards,

Casey Burns
BackupAssist Support
Posts: 148
Joined: Mon Sep 10, 2012 10:10 am

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