how to roll back to ver 8

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

how to roll back to ver 8

by Martin99 » Fri Feb 12, 2016 3:49 am

after upgrading, our exchange backups no longer work, I don't wish to spend any time attempting to troubleshoot this issue I just want the backups to work again so how does one "downgrade"
will it pull in the licenses ?
Martin99
User
 
Posts: 40
Joined: Fri Sep 16, 2011 6:57 am

Re: how to roll back to ver 8

by michael.jones » Fri Feb 12, 2016 5:03 am

Hello,

It's Michael Jones from support.

To go back to v8, you would want to deactivate your current license.

Uninstall v9

Download and install v8.

Activate the license.

It should still see all your old v8 data in the c:\programdata\backupassist v8 folders.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
User avatar
michael.jones
Cortex I.T.
 
Posts: 673
Joined: Tue Mar 09, 2010 8:04 am

Re: how to roll back to ver 8

by Martin99 » Fri Feb 12, 2016 8:52 am

thanks, reverted back to ver 8 for now

I noticed in the error it seems to point directly to exchange 2013?

System.NullReferenceException: Object reference not set to an instance of an ... object.

at CortexIT.SupportedApplications.ServerInfo.get_IsExchange2013()
Martin99
User
 
Posts: 40
Joined: Fri Sep 16, 2011 6:57 am


Return to Technical Support v9



Who is online

Users browsing this forum: No registered users and 1 guest

cron