Hyper-V / System Protect Backup fails

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

Hyper-V / System Protect Backup fails

by kevandju » Mon Feb 01, 2016 12:39 pm

Everything appears to be successful except it says it fails

Code: Select all
Start time: Saturday, January 30, 2016 7:28:29 PM

Retrieving volume information...
This will back up SSD(E:),Hyper-V(H:),System Reserved(A:),(C:),
... HyperV\SERVER08, HyperV\SERVER05, HyperV\SERVER06, HyperV\SERVER07,
... HyperV\Host Component to \\seagate-nas\Backups\SERVER04\Friday.
The backup operation to \\seagate-nas\Backups\SERVER04\Friday is starting.
The backup of volume System Reserved(A:) completed successfully.

Starting application backup...
Backup of SERVER08(Offline) succeeded.

Enumerating files for SERVER05(Online)... 10 found
Backup of SERVER05(Online) succeeded.

Backup of SERVER06(Offline) succeeded.

Backup of SERVER07(Online) succeeded.

Backup of Host Component succeeded.

Application backup succeeded.

Summary of the backup operation:
------------------
The backup operation completed with errors.
The backup of volume System Reserved(A:) completed successfully.
Backup of SERVER08(Offline) succeeded.

Backup of SERVER05(Online) succeeded.

Backup of SERVER06(Offline) succeeded.

Backup of SERVER07(Online) succeeded.

Backup of Host Component succeeded.

Application backup succeeded.

Log of files successfully backed up:
C:\Windows\Logs\WindowsServerBackup\Backup-31-01-2016_00-28-42.log

Log of files for which backup failed:
C:\Windows\Logs\WindowsServerBackup\Backup_Error-31-01-2016_00-28-42.log


The contents of the log file for backup errors only contains below
Code: Select all
Application backup
*-----------------------------*


No idea what's going on. Was running v8.4.5 and upgarded to latest v9.2.1 and still the same.
kevandju
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Posts: 6
Joined: Mon Sep 10, 2012 11:47 pm

Re: Hyper-V / System Protect Backup fails

by Stuart » Mon Feb 01, 2016 12:47 pm

Hi there,

Thanks for posting on our forum.

What is the error that is generated within the backup report? This should be in the format BAXXXX where XXXX is a set of numbers.
You should also see a section within the backup report which shows either a black exclaimation (!) mark within a yellow triangle (representing a warning) or a red cross indicating an error. Can you look for this and tell me which section this shows under.

It may also be useful for you to submit your log files to our support team to look at as these are generally required in such situation. The steps to do this are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.

5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.

Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.


Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

Browse to the following folder on the applicable path to your system:


C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)

Look for a file named BackupAssistDiagnostics.zip and send this to us directly.

If you find that this file is too large to email directly; please upload directly to our support team via http://www.backupassist.com/BackupAssis ... submit.php.
Please note that there is a 50MB file size limit. If it's larger then please let us know.
Stuart Edwards
BackupAssist Support

*Have you tried restoring from your backups lately?*
Stuart
Cortex I.T.
 
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Joined: Tue Sep 02, 2008 2:25 pm

Re: Hyper-V / System Protect Backup fails

by kevandju » Tue Feb 02, 2016 12:03 am

Says Drive Image - BA2501 Imaging operation failed and it's a red circle with a white X through it. Already pasted everything from the "Image Log" in first post. Will send in the other info too.
kevandju
User
 
Posts: 6
Joined: Mon Sep 10, 2012 11:47 pm


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