SSH error to QNAP NAS rsync

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SSH error to QNAP NAS rsync

by info@codefour.co.uk » Tue May 16, 2017 1:18 am

Hi, I have a very odd question and I could do with some help.

We use BA9 to backup remote servers to a centrally located QNAP NAS box. It works fine but occasionally (perhaps once per year) I get a SSH error 9995 SSH authentication failed.

Its seems to be related to the keys held on the QNAP NAS device because if I tell BA9 to backup to another QNAP it registers and tests correctly.

Lastly if I format the QNAP NAS then I can begin backing up again - therefore I assume it stores a key on the NAS and this needs deleting or editing to allow it to register and test OK again

any ideas?
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Re: SSH error to QNAP NAS rsync

by michael.jones » Tue May 16, 2017 3:18 am

Hello,

I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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Re: SSH error to QNAP NAS rsync

by info@codefour.co.uk » Tue May 16, 2017 3:21 am

thanks, just done it.
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