Trying to backup unselected VM in Hyper-V

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

Trying to backup unselected VM in Hyper-V

by jwhite » Fri Apr 28, 2017 4:43 pm

I have 9 VM's on the Hyper-V server setup. 7 of these are included in the backup, and 2 are not.

I am getting an error every night on the backup because it is trying to backup one of the unselected VMs (This is a kalilinux server for security testing)

The error message is:

Detailed error: ERROR - A Volume Shadow Copy Service operation error has occurred: (0x800423f4)
The writer experienced a non-transient error. If the backup process is ... retried,

Why is it trying to backup both of my unselected VMs?
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Re: Trying to backup unselected VM in Hyper-V

by michael.jones » Fri Apr 28, 2017 10:34 pm


I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is ... submit.php.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
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