Backup Assist V9+Activation problem

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

Backup Assist V9+Activation problem

by Ryannehse » Thu Mar 30, 2017 10:53 pm

Error BA2005

We have Backup Assist V9 installed on our server. Yesterday a ransomware virus hit the network and the server had to be reloaded.
We have reinstalled Backup Assist V9 but cannot activate it due to the license key still being active before the reload. We could not get into Backup Assist to remove the license as the ransomeware virus had encrypted all our shortcut links.

How can we activate our Backup Assist program because at the moment no backups are taking place due to it not being registered even though we still have our key.

Would appreciate the help.

Ryan
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Re: Backup Assist V9+Activation problem

by michael.jones » Thu Mar 30, 2017 11:46 pm

Hello,

It's Michael from support.

Just send us the license key, with an explanation, and we'll reset it for you.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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Re: Backup Assist V9+Activation problem

by Ryannehse » Fri Mar 31, 2017 12:03 am

Hi Michael,

Thanks for getting back to me. Should I email you or support@backupassist.com or can i post here? I have emailed the license key and error code to the support email address already.

Ryan
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Re: Backup Assist V9+Activation problem

by Ryannehse » Fri Mar 31, 2017 5:44 pm

Hi Michael,

I don't mean to be a nag but I really need a response. I have sent the license key and description of the problem in an email to support@backupassist.com already. Should i post the license key here in the thread as well?

Ryan
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Re: Backup Assist V9+Activation problem

by michael.jones » Fri Mar 31, 2017 10:12 pm

Hello,

No, please don't post your purchased license key in an open public furum.

Just send an email to support@backupassist.com
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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Re: Backup Assist V9+Activation problem

by Ryannehse » Sat Apr 01, 2017 12:17 am

Hi Michael,

I got your email. Thanks so much. All sorted. Have a good one.

Ryan
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