Notifications not sent

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

Notifications not sent

by jcbarreau » Mon Mar 27, 2017 1:51 pm

Hi,

BA V 9.5.3

Settings and test for sending mail work perfectly and we receive the test mail in seconds.

But we don't receive notifications for the daily backup. We tried to change mail, remove the backup and recreate, but still, the rapport never arrive (we have check the spam).

Any idea?
jcbarreau
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Re: Notifications not sent

by Stuart » Mon Mar 27, 2017 2:03 pm

Hi there,

Thanks for posting on our forum.

We've recently released v9.5.4 which addresses some issues with notification e-mails (see our release notes at https://www.backupassist.com/BackupAssist/history.html).

Can you update to this version to see if this resolves your issue also?
Stuart Edwards
BackupAssist Support

*Have you tried restoring from your backups lately?*
Stuart
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Re: Notifications not sent

by jcbarreau » Mon Mar 27, 2017 2:08 pm

Thanks for the reply.

I guess I have to wait for the french version release. I will let you know. I manage about 20 BA and this is the only one with this error.

JC
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Re: Notifications not sent

by Stuart » Mon Mar 27, 2017 2:33 pm

Hi again,

The French version of v9.5.4 should be available already. Have you contacted your local distributor regarding this issue you're having?
If not, I'd suggest doing so as they'll be the best to help you with it.
Stuart Edwards
BackupAssist Support

*Have you tried restoring from your backups lately?*
Stuart
Cortex I.T.
 
Posts: 998
Joined: Tue Sep 02, 2008 2:25 pm

Re: Notifications not sent

by jcbarreau » Mon Mar 27, 2017 2:38 pm

You're right! This is available! I just checked.

I will let you know.
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Re: Notifications not sent

by jcbarreau » Tue Mar 28, 2017 9:21 pm

Thanks for your help.

this upgrade repairs the notification.

JC
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