What to do when the media is full?

The place to discuss any technical issues or suggestions in relation to BackupAssist v9.

What to do when the media is full?

by Navion » Wed Dec 07, 2016 1:35 am

I have a client backing up to an RDX cartridge, 1 TB in size. After about 8 months, the media is full. What is the best practice for dealing with this? Can I just re-prep the cartridge? Will BA do a full backup before proceeding?
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Re: What to do when the media is full?

by casey.burns » Fri Dec 09, 2016 12:18 am

Hi there,

My name is Casey, and I'm with the BackupAssist team. Thanks for posting on our forum.

Preparing the media again will not affect the backups that are on the disk when it comes to RDX.

By default, the software is configured to manage the backups automatically depending on the type of backup schedule that's been selected. If this is not occurring, you can either manually remove the backups or you can send in diagnostics to us and we can find out why the engine isn't automatically managing the backups. If you decide to manually remove backups, the next backup should be a full backup if the disk is cleared.

To send us diagnostic information please follow these steps:

1) Go to Help (from the top-right corner of the console) -> Contact Support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

1. Go to C:\ProgramData (it is a hidden directory)
2. Find the BackupAssist folder, zip up the version of the following folder: BackupAssist vX (Where X is the version that you are running)
3. Once you've zipped up all the folders needed please go to our manual submission website that will collect the data and send to us: http://www.backupassist.com/BackupAssis ... submit.php.

I hope this helps, please let me know if you have anything further to add.
Kind regards,

Casey Burns
BackupAssist Support
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Re: What to do when the media is full?

by dhodges335 » Thu Feb 09, 2017 4:33 am

Casey or who ever,
I am using LTO-6 and run a full backup Friday night and then differential Mon - Thurs.
More data has been added to the server and now my tape is getting full after Monday or Tuesday's job.
If I don't catch it, the next job over writes the tape. Is there a way to stop a backup when it reaches the end of the tape?
Thanks
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Re: What to do when the media is full?

by Stuart » Fri Feb 10, 2017 12:34 pm

Hi there,

It's Stuart here, thanks for your post.

Due to tape being a sequential based device, (instead of a random access device like USB hard drives) when it's written to it's either at the start of the tape or at the last non-used section of the tape.
This means that once the tape reaches the end, if the backup isn't completed then it'll begin from the start of the tape again.

I hope this gives you a better understanding of how tape differentiates from other media.
Stuart Edwards
BackupAssist Support

*Have you tried restoring from your backups lately?*
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