License lost after Win10 Aniversary Edition Upgrade

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License lost after Win10 Aniversary Edition Upgrade

by rosenberg4 » Tue Sep 27, 2016 7:04 am

My PC received the (unwanted) MS Windows 10 Anniversary update the other day. Not sure if its related or not but when my weekly backup ran last night I got an error stating my Backup Assist license key was invalid. Are others seeing this?

"BA56 The backup job has failed because the required licence is not active"

Thanks,
Dave
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Re: License lost after Win10 Aniversary Edition Upgrade

by TimN » Tue Sep 27, 2016 1:57 pm

Hi Dave,

Sorry to hear that you've had issues after the update. We are yet to see this issue reported.

For us to assist you, I suggest that you email in your licence key details to support@backupassist.com and we can advise further.

Regards,

Tim
TimN
 

Re: License lost after Win10 Aniversary Edition Upgrade

by rosenberg4 » Tue Sep 27, 2016 3:59 pm

Just went into the program manually and under licensing it listed my original key but said no keys were active. I clicked on the activate button and all is good now. Suspect another typical Win 10 Update issue. That OS update is just not ready for prime time.

Dave
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Re: License lost after Win10 Aniversary Edition Upgrade

by pasaben » Sun Nov 06, 2016 11:29 pm

Hello,

I exaclty have the same problem after Win10 Anniversary Edition upgrade. Do you have any idea on how to solve this issue?
Thanks and regards,
Pascal
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Re: License lost after Win10 Aniversary Edition Upgrade

by Stuart » Mon Nov 07, 2016 9:32 am

Hi Pascal,

It's Stuart here, thanks for posting.

As the original poster mentioned, go into Help > Licensing and click on the activate/reactivate button and the software will become licensed again.
Stuart Edwards
BackupAssist Support

*Have you tried restoring from your backups lately?*
Stuart
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Re: License lost after Win10 Aniversary Edition Upgrade

by pasaben » Mon Nov 07, 2016 9:46 am

Thank you Stuart.

I already tried to reactivate my licence but I received the following error message : "The Key is already activate on another computer". Which is not true, obviously. It has just happened after I applied WIndows10 update. :cry:
Thanks for your help.

Pascal
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