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Purge Old Deleted Files

Posted: Fri Sep 09, 2016 4:23 am
by cmitwex
How and when are old deleted files purged from the backups? We need to free up some space on our backup drive and a lot of space is taken by files that have been deleted or moved. Is there anyway to purge files deleted before a certain date or does this happen automatically? I can't seem to find retention settings that specify how long data is kept.

Re: Purge Old Deleted Files

Posted: Fri Sep 09, 2016 9:32 am
by Stuart
Hi there,

It's Stuart here, thanks for posting on our forum.

Unfortunately we'd need to know more about the configuration you're running. The easiest way is to open a case with our support team directly by submitting diagnostics following the steps below:

1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.

5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.

Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

Browse to the following folder on the applicable path to your system:

C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)

Look for a file named and send this to us directly.

If you find that this file is too large to email directly; please upload directly to our support team via ... submit.php.
Please note that there is a 50MB file size limit. If it's larger then please let us know.