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Day Sync Issue

Posted: Tue Aug 09, 2016 6:18 am
by RocknRollTim
Hi all,

I'm would like to know whether there is a fix to fix this issue, basically when I schedule a backup job to say run at 12:00pm on a Saturday, the backup job kicks in at 12:00pm on Sunday instead, however if you schedule the backup job at the same time on Friday, the backup job kicks in at the same time but on the Saturday instead, any ideas what's causing this? Your help would be much appreciated.

Kind regards,

RocknRollTim

Re: Day Sync Issue

Posted: Tue Aug 09, 2016 9:46 am
by Stuart
Hi Tim,

It's Stuart here, thanks for posting.

Is it 12:00pm that you've configured it for or 12:00am? I ask this as what you're describing sounds a lot like this from the BackupAssist Help within the software:

Backups scheduled between midnight and 6am will run on the morning following the scheduled day (ie. Monday's backup will run on Tuesday morning). This ensures that data created on a Monday, for example, will be written to Monday's backup media/file rather than Tuesday's.


If it is 12 noon that you have configured, then please submit some diagnostics to our team so we can review this further as it's not working as intended.
To send us diagnostic information, please follow these steps:

1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.

Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.


Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

Browse to the following folder on the applicable path to your system:


C:\Program Files (x86)\BackupAssist v8

Look for a file named BackupAssistDiagnostics.zip and send this to us directly.

If you find that this file is too large to email directly; please upload directly to our support team via http://www.backupassist.com/BackupAssis ... submit.php.
Please note that there is a 50MB file size limit. If it's larger then please let us know.

Re: Day Sync Issue

Posted: Sun Aug 21, 2016 12:32 am
by RocknRollTim
Hi Stuart,

Sorry for the delay in getting back to you, the backup was configured to run at 12pm but after restructuring the backups some weeks ago the problem seems to have been rectified, I have a hunch it was me configuring the backup schedule wrong i.e. mixing 12am up with 12pm.

Thank you for your help.

Regards,

RocknRollTim