Licence Problem

This forum is no longer monitored by the BackupAssist support team, but is available to the public to use for assistance with technical issues relating to BackupAssist v8.x.x.

Licence Problem

by ruhanrheeder » Mon Jun 20, 2016 10:40 pm

Our one server crashed, I reinstalled it now it says I need reactivate but it says key in use I need urgent assistance.

I have no backups now.

Posts: 1
Joined: Mon Jun 20, 2016 6:19 pm

Re: Licence Problem

by Stuart » Tue Jun 21, 2016 12:45 am

Hi there,

Thanks for posting.

Unfortunately with licensing issues, you'll need to contact our support team ( as we'll require a copy of the license key(s) you require to be deactivated. We recommend not posting the keys on a public forum for obvious reasons. :D

Also if it's a new system (new install of Windows) then you should be on a 30 day trial which will allow you to continue running backups while we sort out the licenses for you.
Stuart Edwards
BackupAssist Support

*Have you tried restoring from your backups lately?*
Cortex I.T.
Posts: 998
Joined: Tue Sep 02, 2008 2:25 pm

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