Hyper-V Backup

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Hyper-V Backup

by Rhys-Gottwald » Thu Oct 22, 2015 6:16 pm

Hi all,

I have BA 8 on a Windows Server 2012 HV server which is backing up my VM's using full VSS mode. I have three problems I would like clarity on please.

1. I have selected to back up only certain VM's but BA is backing all VM's on the server and the back up is taking about 14 hours to run, and wasting space.
2. It is also taking my mail server, which is Windows Server 2012, offline to back it up while the Windows Server 2012 R servers it is backing up online. Is this a short coming of Windows Server 2012?
3. When I set up the backup I get a message saying that I cannot do a bare metal backup on the server as some of the selected disks are not NTFS. Is this because the it is backing up VM's?

Thank you in advance.

Posts: 5
Joined: Thu Oct 22, 2015 5:22 pm

Re: Hyper-V Backup

by michael.jones » Fri Oct 23, 2015 3:09 am


It's Michael Jones from support.

I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
User avatar
Cortex I.T.
Posts: 673
Joined: Tue Mar 09, 2010 8:04 am

Re: Hyper-V Backup

by Rhys-Gottwald » Thu Oct 29, 2015 7:50 pm

Thank you Micheal, I have submitted the detials.

Posts: 5
Joined: Thu Oct 22, 2015 5:22 pm

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