Unable to determine the capacity of your backup destination

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Unable to determine the capacity of your backup destination

by dev-seatech » Thu Oct 01, 2015 2:17 am

We have an external 5TB Lacie Drive configured for use with BackupAssist v8.4.4. It is only 1/5 full. BackupAssist was backing up to it up and until we passed 900 GB on the drive. Now Backups to it fail with the subject error message:

*BackupAssist was unable to determine the capacity of your backup destination. This problem can occur when a destination, such as an Rsync server or NAS, cannot report the amount of free space available.

The drive is connected physically to our server via USB 3 so the suggestion of Rsync or NAS does not seem pertinent to us.

Why else would this drive fail to report the amount of free space available? It's brand new and has been working flawlessly up to this point.

- BackupAssist Version: 8.4.4
- Type of backup being performed: System Protection
- Operating system of machine BackupAssist is installed on: Windows Server 2012 Essentials
- Hardware being used as your backup destination: External 5TB Lacie drive attached via USB 3

Backup Report - Errors
=============
Status: Errors
Job Name: Daily Backups 5TB drives
Job Description: Sys Protection to Disks 5 & 6
Destination: External disk
Start time: 9/29/2015 8:34:05 PM
End time: 9/30/2015 1:28:46 AM
Duration: 04:54:40.6937054
--- Conditions ---
[Critical error WINIMAGE_GENERAL_FAILURE] Imaging operation failed
- Additional information: Refer to the log for more details
- Troubleshooting link: http://kb.backupassist.com/errormap.php?BA2501
[Major Warning WINIMAGE_HISTORICAL_BACKUP_ABNORMAL_LOSS_AFTER_BACKUP_PD] A VSS error in this backup job has resulted in the loss of most of your backup history. Enable "Shadow Copy Protection Mode" under "Imaging options" to protect backup history
- Additional information: 09/09/2015-02:06 &nbsp; 09/11/2015-02:03 &nbsp; 09/16/2015-03:01 &nbsp; 09/23/2015-01:00 &nbsp; 09/25/2015-01:01 &nbsp; <br />
- Troubleshooting link: http://kb.backupassist.com/errormap.php?BA2541


Drive Image Report - Errors
==================
Start time: Tuesday, September 29, 2015 8:34:18 PM


Retrieving volume information...
This will back up System(F:),Data(E:) (Selected Files),Data 2(G:) to I:.
The backup operation to I: is starting.
Scanning the file system...
The backup of volume System(F:) completed successfully.
The backup operation for volume Data(E:) completed with errors. Some files could
not be backed up.
Backup location is running low on space. Free up space or reduce size of data getting backed up.
Summary of the backup operation:
------------------
The backup operation completed with errors.
The backup of volume System(F:) completed successfully.
The backup operation for volume Data(E:) completed with errors. Some files could
not be backed up.
Backup location is running low on space. Free up space or reduce size of data getting backed up.
The backup of volume Data 2(G:) completed successfully.
Log of files successfully backed up:
C:\Windows\Logs\WindowsServerBackup\Backup-30-09-2015_03-34-39.log

Log of files for which backup failed:
C:\Windows\Logs\WindowsServerBackup\Backup_Error-30-09-2015_03-34-39.log


Media Usage Report - MajorWarnings
==================
dev-seatech
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Re: Unable to determine the capacity of your backup destinat

by michael.jones » Thu Oct 01, 2015 3:00 am

I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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Re: Unable to determine the capacity of your backup destinat

by dev-seatech » Thu Oct 01, 2015 3:22 am

Done. Thanks. Look forward to the reply.
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