BackupAssist Support Forum

Hi
I'm attempting to backup Exchange 2007 Public Folders using the Archive by Year option, but it fails with BA20 No valid selections are available for backup. The same job for a mailbox works successfully.
Exchange 2007 is a CCR cluster on Windows 2008 servers.
Backup Assist 8.4.2 is on a Windows 2012 R2 server.
Backup Exec also sits on this server and backs up Exchange Public Folders just fine using the same creds as Backup Assist.
Any help appreciated.
Thanks, Graham

It's Tim from BackupAssist.

Sorry to hear that you are having issues with your backup.

Please send in system diagnostics for us to review and advise further.

To submit diagnostics:

1) Go to Contact Support ( via 'Help > Feedback & Support > Click on Contact Support

2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.

If this does not work:

3) Launch the Diagnostics.exe file located in the BackupAssist install folder: C:\Program Files\BackupAssist v8\Diagnostics.exe


If you do not receive an auto-response email from us or have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

1. Go to C:\Documents and Settings\All Users\Application Data (for XP and Server 2003)
Go to C:\ProgramData\ (for Vista, Win7 or Server 2008, Server 2012)

2. Email support@backupassist.com a zipped version of the following folder: BackupAssist vX (Where X is the version that you are running)


If you find this file is too large to e-mail, you can trim down the size of the logs by removing anything older than a week within the following folders under the BackupAssist folder

- Summaries
- History
- Reports
- Temp

The Temp folder, is the default destination for PST and SQL backups to be stored during the backup process, so if there are any of these types of backups contained you can remove these as well as we don't require them.


If the file is up to 300MB in size, you can upload it to http://www.sendspace.com for free and send us the download link.

Regards,

Tim