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BackupAssist issue with server 2012 Essentials

Posted: Sat Apr 18, 2015 11:02 am
by GWTRANS
Does anyone have a thought on this issue?

Start time: Thursday, April 16, 2015 7:59:29 PM
Retrieving volume information...
This will back up System Reserved (350.00 MB),(C:) to E:.
The backup operation to E: is starting.
Summary of the backup operation:
------------------
The backup operation stopped before completing.
The backup operation stopped before completing.
Detailed error: The system cannot find the file specified.
Log of files successfully backed up:
C:\Windows\Logs\WindowsServerBackup\Backup-17-04-2015_02-59-39.log

Log of files for which backup failed:
C:\Windows\Logs\WindowsServerBackup\Backup_Error-17-04-2015_02-59-39.log

Windows Backup encountered an error when writing data to the backup target.
The system cannot find the file specified.

Re: BackupAssist issue with server 2012 Essentials

Posted: Sat Apr 18, 2015 10:08 pm
by mscott9494
Is it looking for a backup container that is not there?

Re: BackupAssist issue with server 2012 Essentials

Posted: Mon Apr 20, 2015 4:57 pm
by TimN
Hi,

It's Tim from BackupAssist.

For us to advise further, please send in system diagnostics for us to review.

To submit diagnostics:

1) Go to Contact Support ( via 'Help > Feedback & Support > Click on Contact Support

2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.

If this does not work:

3) Launch the Diagnostics.exe file located in the BackupAssist install folder: C:\Program Files\BackupAssist v8\Diagnostics.exe


If you do not receive an auto-response email from us or have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

1. Go to C:\Documents and Settings\All Users\Application Data (for XP and Server 2003)
Go to C:\ProgramData\ (for Vista, Win7 or Server 2008, Server 2012)

2. Email support@backupassist.com a zipped version of the following folder: BackupAssist vX (Where X is the version that you are running)


If you find this file is too large to e-mail, you can trim down the size of the logs by removing anything older than a week within the following folders under the BackupAssist folder

- Summaries
- History
- Reports
- Temp

The Temp folder, is the default destination for PST and SQL backups to be stored during the backup process, so if there are any of these types of backups contained you can remove these as well as we don't require them.


If the file is over 50MB and up to 300MB in size, you can upload it to http://www.sendspace.com for free and send us the download link.


Regards,

Tim