NAS Timeout

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NAS Timeout

by xxhardingm » Thu Apr 02, 2015 11:57 pm

Hi all

I've recently connected a small Seagate NAS that is not domain aware. I've installed the latest version of Backup Assist and started working through the backup setup wizard. I can successfully connect to the NAS ok through explorer using the NAS username and password, however when testing the connection through BackupAssist i keep getting connection timeout.

I've tried every variation of username password i.e username, ipaddress\username, also tried with no username all to no avail

I can browse to the UNC using BackupAsisst so it's definitely visible

Any help greatly appreciated
xxhardingm
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Re: NAS Timeout

by michael.jones » Thu Apr 09, 2015 3:43 am

Thanks for contacting us in relation to BackupAssist. I'm Michael Jones, one of the technical support engineers.


The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.

4. Click on Contact Support.

5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.

Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.


Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)

Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.

As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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