Multisite Manager : Multisite Reports

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Multisite Manager : Multisite Reports

by yamblard » Fri Mar 27, 2015 5:36 am

Hi,

I'm trying to receive a daily "Global Email report" from Multisite Manager V8.4.0.but this doesn't work.
Email has been configured and works fine when pushing "Test settings and connection type"

When I "Activate notifications emails", nothing happens : no Email in my mailbox.
I tried different Email configs, but same result.

As a VAR reseller, this was one of the most interesting topics I was looking after for a while : daily report from all my customers on a single page.

Any idea ?

Thanks,

Yves

My config :
BackupAssist MultiSite Manager
Version 8.4.0 (8.4.14.0)
Windows 2012 R2 Standard
HP DL380 GEN8 – Xeon E5-2407v2@2.40GHz – RAM 16G
yamblard
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Re: Multisite Manager : Multisite Reports

by michael.jones » Thu Apr 09, 2015 3:55 am

I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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