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BA2513 - Unable to backup volume

Posted: Fri Feb 20, 2015 2:03 am
by Loxodon
Hi,

I'm running backupassist on our brand new Windows Server 2012R2.
Normal backup runs ok.
But I also run a HyperV backup and an System protection backup (several times a day)

On the two latter I get the error: BA2513 - Unable to backup volume

I have no idea what is causing this and hope to get some feedback on this problem.

If you need more information please let me know how to generate it.

Thank you very much,

Kind regards

Dave

Re: BA2513 - Unable to backup volume

Posted: Mon Feb 23, 2015 9:39 pm
by michael.jones
Hi,

It's Michael Jones from support.

I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.

Re: BA2513 - Unable to backup volume

Posted: Mon Feb 23, 2015 9:46 pm
by Loxodon
I did send the diagnostic through the support button on the software.

your collegue Casey contaced me allready and i replied to him last friday.
He had all the diagnostics available.

Cheers