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BA trying to resend Report

Posted: Tue Feb 10, 2015 12:38 pm
by trgrassijr
Windows 2008 R2
BackupAssist 8.3.0 eval

I setup 3 jobs 1. Weekly B/U 2. Daily Exchange B/U 3. Daily B/U

Job 2 runs at 7:00 PM and delevers the report to my email address no problem
When Job 3 run at 8:00 PM it does not send the report. It creates the report and I can view it on the console. I want to review it on the road in my email

I try to select resend but no email

On Sunday Job 1 failed sent the email then i fixed the problem and the job was successfull but no email

Looks like I only get one email per day?

When I check settings I test the email settings and it works

Thoughts?

Re: BA trying to resend Report

Posted: Tue Feb 10, 2015 3:56 pm
by gsohal
Hi There

It's Gagan from the BackupAssist team. Thank you for posting on our forum.

Sorry to hear that you've issues with the backup software.

To understand the cause I would recommend submitting the diagnostic report for analysis.
To submit the diagnostic report you will need to log in BackupAssist console > Help > Feedback and Support > Contact Support.

We will review the diagnostic report and revert.

Regards
Gagan