Weekly Backup Fails - There is not enough space on the disk.

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Weekly Backup Fails - There is not enough space on the disk.

by clictime » Mon Feb 02, 2015 11:31 pm

Hello,

My weekly backup is now failing due to the following error - "There is not enough space on the disk."

The disk is 2TB in size, so ideally I would like it to automatically delete older backups so that it can continue to successfully complete new backup's.

I would have thought that this would be the standard setting?

Any help would be greatly appreciated.

Thanks,

John
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Re: Weekly Backup Fails - There is not enough space on the d

by casey.burns » Tue Feb 03, 2015 10:54 pm

Hi there,

My name is Casey, and I'm with the BackupAssist team. Thanks for posting on our forum.

By default, BackupAssist will manage the space and previous backups depending on setup. Without knowing the setup I cannot help you much further.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? We'll need this information to properly troubleshoot your issue.
To send us diagnostic information please follow these steps:

1) Go to Help (from the top-right corner of the console) -> Contact Support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

1. Go to C:\Documents and Settings\All Users\Application Data (server 2003/XP) or C:\ProgramData\ (server 2008/Vista/Win7)
2. Find the BackupAssist folder, zip up the version of the following folder: BackupAssist vX (Where X is the version that you are running)
3. Once you've zipped up all the folders needed please go to our manual submission website that will collect the data and send to us: http://www.backupassist.com/BackupAssis ... submit.php.

If you find this file is too large to e-mail send us, you can trim down the size of the logs by removing anything older than a week within the following folders under the BackupAssist folder
- Summaries
- History
- Reports
- Temp

I hope this helps, please let me know if you have anything further to add.
Kind regards,

Casey Burns
BackupAssist Support
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