Issues with cutting PSTs

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Issues with cutting PSTs

by LTParisKIC » Mon Jan 12, 2015 12:33 am

Very odd issue. I have two Exchange 2007 servers in my environment. One, which has the majority of our mailboxes, is a virtual server and I had no problem generating PSTs.

The second however I cannot export any of their mailboxes. They are larger mailboxes in general (15-50 GB each), and they timeout every time I try to execute the job.

I am not sure what else I can do here. Options?
LTParisKIC
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Re: Issues with cutting PSTs

by LTParisKIC » Mon Jan 12, 2015 8:22 am

Oh and when it's not timing out, this is backing up so slow I honestly think I would write every 1 and 0 manually quicker. According to 7 hours and 41 minutes of backup of just my Q1-2015 files (which is 11 days worth) it has so far backed up 37 files.

Opinions?
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Re: Issues with cutting PSTs

by TimN » Mon Jan 12, 2015 12:57 pm

Hi,

It's Tim from BackupAssist.

Sorry to hear that you are having issues with your Exchange mailbox backups.

For us to troubleshoot this further, please send in system diagnostics for us to review.

To submit diagnostics:

1) Go to Contact Support ( via 'Help > Feedback & Support > Click on Contact Support

2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.

If this does not work:

3) Launch the Diagnostics.exe file located in the BackupAssist install folder: C:\Program Files\BackupAssist v8\Diagnostics.exe


If you do not receive an auto-response email from us or have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

1. Go to C:\Documents and Settings\All Users\Application Data (for XP and Server 2003)
Go to C:\ProgramData\ (for Vista, Win7 or Server 2008, Server 2012)
2. Email support@backupassist.com a zipped version of the following folder: BackupAssist vX (Where X is the version that you are running)


If you find this file is too large to e-mail, you can trim down the size of the logs by removing anything older than a week within the following folders under the BackupAssist folder

- Summaries
- History
- Reports
- Temp

The Temp folder, is the default destination for PST and SQL backups to be stored during the backup process, so if there are any of these types of backups contained you can remove these as well as we don't require them.

If the file is still too large, upload it to http://www.backupassist.com/BackupAssis ... submit.php

If the file is over 50MB and upto 300MB in size, you can upload it to http://www.sendspace.com for free.

Regards,

Tim
TimN
 

Re: Issues with cutting PSTs

by LTParisKIC » Mon Jan 12, 2015 11:58 pm

Sent. Thank you.
LTParisKIC
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Posts: 5
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