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Moved to Server 2012 R2 Essentials and now can't back up C:

Posted: Wed Dec 03, 2014 11:56 pm
by NickG
Running latest version of v8 BA on Server 2012 R2 Essentials and every full system protection back up is failing with BA2513, more specifically:

Retrieving volume information...
This will back up System Reserved (350.00 MB),(C:),Data(F:) to
... \\******\NetBackup\*****\Full.
The backup operation to \\*****\NetBackup\*****\Full is starting.
The backup of volume System Reserved (350.00 MB) completed successfully.
The backup of volume (C:) could not be completed. Error: The mounted backup
... volume is inaccessible. Please retry the operation.
Summary of the backup operation:
------------------
The backup operation stopped before completing.
The backup operation stopped before completing.
Detailed error: The mounted backup volume is inaccessible. Please retry the
... operation.
Log of files successfully backed up:
C:\Windows\Logs\WindowsServerBackup\Backup-03-12-2014_10-41-54.log

Log of files for which backup failed:
C:\Windows\Logs\WindowsServerBackup\Backup_Error-03-12-2014_10-41-54.log

There was a failure in preparing the backup image of one of the volumes in the
... backup set.
The mounted backup volume is inaccessible. Please retry the operation.

The files only backup of drive F works fine...

Any clues?

Thanks

Nick

Re: Moved to Server 2012 R2 Essentials and now can't back up

Posted: Fri Dec 19, 2014 9:22 pm
by michael.jones
Hello,

It's Michael Jones form support.

I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.