Destination Check BA4800 Could not resize the container file

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Destination Check BA4800 Could not resize the container file

by Dusterfluster » Sat Nov 08, 2014 8:11 am

Keep getting the same errors since upgrading to 8.1.1

I have format the rd1000/rdx drives but every time it goes to do a second back up on the same disk the same minor error occurs. On the first backups it is fine?
Anyone got any ideas why it is happening as it was working fine as 8.10?

Thanks in advance.
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Re: Destination Check BA4800 Could not resize the container

by Dusterfluster » Sat Nov 08, 2014 8:20 am

Should add the error occurs on the second back up on the same cartridge. I run 5 cartridge 4 daily weekday backups.
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Re: Destination Check BA4800 Could not resize the container

by gsohal » Mon Nov 10, 2014 3:47 pm

Hi There

It's Gagan from the BackupAssist team. Thank you for posting on our forum.

Sorry to hear that you've issues with the backup software.

The reason why you are getting BA4800 on BackupAssist v8.1.1 is because there was a Data container update in this version, which could be related to this warning.
You can refer to the following KB article for more details: http://kb.backupassist.com/articles.php?aid=3314

I would recommend you move/ delete the data container, then format the drives and create a new backup job.

In case the new job reports the same issue then I would recommend submitting the diagnostic report for analysis.
To submit the diagnostic report you will need to log in BackupAssist console > Help > Feedback and Support > Contact Support.

We will review the diagnostic report and revert.

Regards
Gagan
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Re: Destination Check BA4800 Could not resize the container

by Dusterfluster » Tue Nov 11, 2014 12:17 am

Hi,

Would formating the RDX / RD1000 tapes not have completely removed the data container?
I have formated every cartridge, first back up on the cartridge works fine, the second then produces the error?
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Re: Destination Check BA4800 Could not resize the container

by Dusterfluster » Tue Nov 11, 2014 12:20 am

To be clear since upgrading from 8.1.0 to 8.1.1 I have.
1)Formated each media
2) prepared each media (1-5)
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Re: Destination Check BA4800 Could not resize the container

by Dusterfluster » Tue Nov 18, 2014 8:07 am

Deleted job, deleted all backups and formated the cartridges.
Just completed the first 2nd backup on the same cartridge and it comes up with the same minor fault.
I will submit the diagnostic report but surely this is a fault in the software as it worked fine as 8.1.0?
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Re: Destination Check BA4800 Could not resize the container

by TimN » Tue Nov 18, 2014 9:40 am

Hi,

It's Tim from BackupAssist.

The BA4800 warning that you are getting has been addressed in the next release of BackupAssist.

This should be available within the next week.

I advise that you update to the new version once it is released.

For now I also suggest that you subscribe to our release RSS feed by clicking on the 'Subscribe Now' button located at: http://www.backupassist.com/blog/catego ... ases/feed/

This will then alert you when we have made a release of the software available for download with all the additional features and fixed issues listed as well.

Regards,

Tim
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Re: Destination Check BA4800 Could not resize the container

by Dusterfluster » Wed Nov 19, 2014 2:32 am

The link seems to be going to a faulty page?
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Re: Destination Check BA4800 Could not resize the container

by michael.jones » Wed Nov 19, 2014 3:04 am

Hello,

It's Michael from Support.

Please try this link:

http://www.backupassist.com/blog/feed/
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
Support@backupassist.com
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