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Change scheduled File Archiving backup start date

Posted: Tue Oct 21, 2014 12:31 am
by l33h4ll
Our backups and backup reminders have got out of sync and wondering how best to sort the problem without having to re-create the backup job.

Just to give some background we are using 4 tapes, one for a daily (differental backup) then rotating the other 3 on a weekly basis, Week 1, Week 2 and Week 3 and have just completed our 3rd backup (week 3) however the reminder said Week 2 yet the label of the tape and zip filename says week 3.

I suspected it was something to do with the us having problems with the 1st backup failing (long file names) so had re-scheduled it to kick off again, but I think that might have moved the schedule onto the next week. Looking at the data on all 3 tapes; week 1 and week 2 both have a zip with the set name week 2.
When I created the backup job I printed off a calendar schedule however I just went back in and the calendar had updated itself saying actually it should have been week 2 last friday and week 3 this week. So jumped forwards one week.
I've tried to see if there was some sort of backup start date that I could edit and set it back to a week earlier but couldnt find anything.
Whats the best way to sort out problem and getting back in sync?

TIA
Lee Hall

Re: Change scheduled File Archiving backup start date

Posted: Tue Oct 21, 2014 2:01 am
by michael.jones
Hello,


It's Michael from support.

You'll want to edit the job, and go to the Sceduling tab.

Change the "Start of the First Week..." to an appropriate date for your needs.

Re: Change scheduled File Archiving backup start date

Posted: Tue Oct 21, 2014 7:24 pm
by l33h4ll
Hi Michael,
There is no "Start of the First Week" option
Our backup is based on a Custom Scheme
There is only options for Time to perform backup
Then in the Daily Backups I have selected Monday through to Thursday with a 1 disk Daily Pool
And Weekly backups is set to Friday with 3 disk Weekly Pool

Thanks,
Lee

Re: Change scheduled File Archiving backup start date

Posted: Tue Oct 21, 2014 7:52 pm
by michael.jones
I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.

Re: Change scheduled File Archiving backup start date

Posted: Tue Oct 21, 2014 9:07 pm
by l33h4ll
I have just sent through the information you have requested
Thank,

Lee