4TB external HDD has 15TB of mirrored files on it?

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4TB external HDD has 15TB of mirrored files on it?

Postby RickNCN » Thu Sep 01, 2016 12:40 am


- BackupAssist Version 7.4.6r1
- Mirror backup
- Windows Server 2008 Standard SP2
- backing up to a 4TB external HDD

I'm trying to figure out why the external hdd reports in Windows Explorer Properties as well as DiskData that I've used 15.7TB on a 4TB drive. I ran scandisk, no problems reported. Other online posts indicate that other backup software (Nero mentioned) had done something similar to a disk. Is it a function of the way mirror backup files are created or saved? Will it cause problems and should I reformat and start over? If so, why wouldn't it happen again?

Thanks in advance for any help.

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Re: 4TB external HDD has 15TB of mirrored files on it?

Postby michael.jones » Thu Sep 01, 2016 3:33 am


It's Michael Jones from support.

I'm afraid that I'll require some additional information from you.

Would it be possible for you to send in a set of diagnostic information from BackupAssist? This will give us a lot more information to run on to be able to help resolve this quickly for you.

The steps to submit diagnostics are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have further issues, please browse to:

32-bit OS: C:\Program Files\BackupAssist vX (where X is the version number you're running)
64-bit OS: C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)
Browse for a file named BackupAssistDiagnostics.zip and send this to us directly.
As an alternative, you can also use our manual upload site which has a limit of 50MB. The URL for this manual submission page is http://www.backupassist.com/BackupAssis ... submit.php.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
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Cortex I.T.
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