Multiple RSYNC errors, same job

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Multiple RSYNC errors, same job

Postby QdosIT » Mon Mar 30, 2015 9:30 pm

We have two jobs that are producing multiple RSYNC errors every day. The line doesn't drop.
The following is the end of the backup log2015-03-28 01-22-18Z fscache file /cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/fscache/10/D: loading
2015-03-28 01-22-18Z fscache file /cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/fscache/10/D: loaded
2015-03-28 01-22-29Z sending incremental file list
2015-03-28 01-22-30Z cannot delete non-empty directory: FF/BACKUP
2015-03-28 01-47-37Z Read from remote host 10.17.254.190: Connection reset by peer
2015-03-28 01-47-37Z rsync: writefd_unbuffered failed to write 4092 bytes to socket [sender]: Connection reset by peer (104)
2015-03-28 01-47-37Z rsync: connection unexpectedly closed (123115 bytes received so far) [sender]
2015-03-28 01-47-37Z rsync error: error in rsync protocol data stream (code 12) at io.c(601) [sender=3.0.7]
2015-03-28 01-47-55Z C:\Documents and Settings\All Users\Application Data\BackupAssist v7\temp\Rsync\rsync.exe -a -z --delete-excluded --no-perms --no-owner --no-group -H --chmod=ugo=rwX --out-format="%o:%l:%b:%f:%i" -ii --modify-window=2 --timeout=3600 --partial-dir=.rsync-partial --filter="P .rsync-partial/" --filter=". /cygdrive/C/WINDOWS/TEMP/hnwtri5b.11g" --stats -v --8-bit-output --progress --rsh="'/cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/temp/Rsync/ssh.exe' -o PasswordAuthentication=no -o KbdInteractiveAuthentication=no -o StrictHostKeyChecking=yes -o UserKnownHostsFile='\"/cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/.ssh/known_hosts\"' -i '/cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/.ssh/ba_id_dsa' -o ServerAliveInterval=60 -p 22" "/cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/catalogues/10/" "rah001@10.17.254.190:~/rahsbs/.catalogues"

2015-03-28 01-48-06Z sending incremental file list
2015-03-28 01-48-06Z Friday 3.bac
2015-03-28 01-50-35Z Read from remote host 10.17.254.190: Connection reset by peer
2015-03-28 01-50-35Z rsync: connection unexpectedly closed (8503 bytes received so far) [sender]
2015-03-28 01-50-35Z rsync error: error in rsync protocol data stream (code 12) at io.c(601) [sender=3.0.7]
2015-03-28 01-50-36Z
Retries remaining: 10. Sleeping for 10 minutes.

2015-03-28 02-00-36Z C:\Documents and Settings\All Users\Application Data\BackupAssist v7\temp\Rsync\rsync.exe -a -z --delete-excluded --no-perms --no-owner --no-group -H --chmod=ugo=rwX --out-format="%o:%l:%b:%f:%i" -ii --modify-window=2 --timeout=3600 --partial-dir=.rsync-partial --filter="P .rsync-partial/" --filter=". /cygdrive/C/WINDOWS/TEMP/aex5yyoc.r13" --stats -v --8-bit-output --progress --rsh="'/cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/temp/Rsync/ssh.exe' -o PasswordAuthentication=no -o KbdInteractiveAuthentication=no -o StrictHostKeyChecking=yes -o UserKnownHostsFile='\"/cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/.ssh/known_hosts\"' -i '/cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/.ssh/ba_id_dsa' -o ServerAliveInterval=60 -p 22" "/cygdrive/C/Documents and Settings/All Users/Application Data/BackupAssist v7/catalogues/10/" "rah001@10.17.254.190:~/rahsbs/.catalogues"

2015-03-28 02-00-47Z sending incremental file list
2015-03-28 02-00-47Z Friday 3.bac
2015-03-28 02-02-07Z Number of files: 16
2015-03-28 02-02-07Z Number of files transferred: 1
2015-03-28 02-02-07Z Total file size: 86842742 bytes
2015-03-28 02-02-07Z Total transferred file size: 6856625 bytes
2015-03-28 02-02-07Z Literal data: 6856283 bytes
2015-03-28 02-02-07Z Matched data: 342 bytes
2015-03-28 02-02-07Z File list size: 280
2015-03-28 02-02-07Z File list generation time: 0.016 seconds
2015-03-28 02-02-07Z File list transfer time: 0.000 seconds
2015-03-28 02-02-07Z Total bytes sent: 6764038
2015-03-28 02-02-07Z Total bytes received: 8506
2015-03-28 02-02-07Z sent 6764038 bytes received 8506 bytes 74834.74 bytes/sec
2015-03-28 02-02-07Z total size is 86842742 speedup is 12.82


We are also seeing multiple backup sets (11 every day to be precise) being created every day with the same information in.
As a test I created a brand new folder and stuck two 1KB text files in there, and we are seeing this in every backup set.

We have also tested a test restore using this file and its restores fine, however we would like to eradicate the rsync errors.
QdosIT
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Re: Multiple RSYNC errors, same job

Postby casey.burns » Tue Mar 31, 2015 3:37 am

Hi there,

My name is Casey, and I'm with the BackupAssist team. Thanks for posting on our forum.

Based on the information given, it looks as if there is some kind of 3rd party software that could be causing the software to stop running during the backup.

rsync: connection unexpectedly closed (123115 bytes received so far) [sender]

There are multiple reasons as to why the error you're receiving can come up:

1. Anti-virus software is present. An exception for BackupAssist will need to be placed in the software

2. Windows UAC is still turned on and will need to be turned off. Here is more information regarding the Windows UAC and how to manage it: http://windows.microsoft.com/en-us/wind ... -on-or-off

3. There aren’t enough permissions to access the files. Usually this is because of the BUI settings. Please check out the following link for more information: http://www.backupassist.com/HTMLHelp/V6 ... puser.html

My suggestion is that you go through the possibilities listed above on both the source and destination system.

I hope this helps, please let me know if you have anything further to add.
Kind regards,

Casey Burns
BackupAssist Support
casey.burns
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Posts: 148
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