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BA728 Errors

PostPosted: Thu Dec 04, 2014 8:04 pm
by conedltd
We have started to get lots of sites reporting BA728 errors with Hyper-V backups. (BA version 7.4.6)

E.g. HyperV \02906878-8840-452F-BE8E-6CF39D042F3A (Online\SVR-RDP-001) \\?\d:\Hyper-V\Virtual Hard Disks\SVR-RDP-001-AutoRecovery.avhdx

The files listed do not exist. The advice in the knowledge-base article to "check selections" doesn't work, as it's clearly not checking selections.

Where does BA get its incorrect list of VSS components from?

Thanks!

Re: BA728 Errors

PostPosted: Fri Dec 05, 2014 1:04 pm
by TimN
Hi,

It's Tim from BackupAssist.

Sorry to hear that you are having issues with your backups.

If your licence key is valid for an upgrade to version 8, I suggest updating as this issue was addressed in version 8.

If you cannot upgrade or the problem persists after an upgrade, send in system diagnostics for us to review.

To submit diagnostics:

1) Go to Contact Support ( via 'Help > Feedback & Support > Click on Contact Support

2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.

If this does not work:

3) Launch the Diagnostics.exe file located in the BackupAssist install folder: C:\Program Files\BackupAssist v8\Diagnostics.exe


If you do not receive an auto-response email from us or have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

1. Go to C:\Documents and Settings\All Users\Application Data (for XP and Server 2003)
Go to C:\ProgramData\ (for Vista, Win7 or Server 2008)
2. Email support@backupassist.com a zipped version of the following folder: BackupAssist vX (Where X is the version that you are running)


If you find this file is too large to e-mail, you can trim down the size of the logs by removing anything older than a week within the following folders under the BackupAssist folder

- Summaries
- History
- Reports
- Temp

The Temp folder, is the default destination for PST and SQL backups to be stored during the backup process, so if there are any of these types of backups contained you can remove these as well as we don't require them.


If the file is still too large, upload it to http://www.backupassist.com/BackupAssis ... submit.php

If the file is over 50MB and upto 300MB in size, you can upload it to http://www.sendspace.com for free.

Regards,

Tim

Re: BA728 Errors

PostPosted: Tue Dec 16, 2014 7:55 pm
by conedltd
Hi Tim,
The diagnostics were sent through on the 5th December. Has this got through to you yet?
Thanks
Martin

Re: BA728 Errors

PostPosted: Wed Dec 17, 2014 2:35 pm
by TimN
Hi Martin,

It's Tim from BackupAssist.

If you have not received a response from us then it is likely that we did not receive the logs, unfortunately.

Did you update to version 8 of BackupAssist?

You can send in the diagnostic logs manually via the steps below:

1. Go to C:\Documents and Settings\All Users\Application Data (for XP and Server 2003)
Go to C:\ProgramData\ (for Vista, Win7 or Server 2008, Server 2012)
2. Email support@backupassist.com a zipped version of the following folder: BackupAssist vX (Where X is the version that you are running)


If you find this file is too large to e-mail, you can trim down the size of the logs by removing anything older than a week within the following folders under the BackupAssist folder

- Summaries
- History
- Reports
- Temp

The Temp folder, is the default destination for PST and SQL backups to be stored during the backup process, so if there are any of these types of backups contained you can remove these as well as we don't require them.


If the file is still too large, upload it to http://www.backupassist.com/BackupAssis ... submit.php

If the file is over 50MB and up to 300MB in size, you can upload it to www.sendspace.com for free.

Regards,

Tim

Re: BA728 Errors

PostPosted: Wed Dec 17, 2014 8:55 pm
by conedltd
Thanks Tim. Uploaded to sendspace.